At FinThink, we are committed to providing high-quality finance webinars with expert insights. This policy outlines our cancellation and refund terms for webinar registrations and related services.
By registering for a webinar or using our services, you agree to the terms stated in this policy.
1. General Policy
Since our webinars are digital educational services, once a session has been accessed or attended, it is non-refundable. However, we understand that unforeseen circumstances may arise, and we aim to offer flexible options when possible.
📌 Key Refund Guidelines:
✔ Live Webinars: Refund requests must be made at least 24 hours before the scheduled session.
✔ On-Demand Webinars: Non-refundable once access has been granted.
✔ Technical Issues: If you experience technical difficulties preventing you from attending, contact us for rescheduling or alternative access.
💡 If you have concerns regarding a webinar purchase, please reach out to our team.
2. Cancellation Policy
If you need to cancel your live webinar registration, please notify us as soon as possible.
📌 Cancellation Guidelines:
Cancellations made at least 24 hours before the session may be eligible for a credit towards a future webinar.
Cancellations made less than 24 hours before the session are non-refundable.
Failure to attend without prior notice (no-show) is considered non-refundable.
💡 To request a cancellation or reschedule, email us at: [email protected]
3. Refund Eligibility
Refunds will only be considered under the following circumstances:
✔ Duplicate Payment – If you were charged twice for the same webinar.
✔ Session Cancellation by FinThink – If we cancel a webinar due to unforeseen circumstances.
✔ Technical Failure on Our End – If technical issues prevent the session from being conducted as planned.
📌 Refund requests must be submitted within 7 days of the webinar date.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, please follow these steps:
1️⃣ Send an email to [email protected] with the subject: Refund Request – [Your Name].
2️⃣ Include the following details:
Full Name
Email Address
Webinar Name & Date
Reason for Refund or Cancellation Request
3️⃣ Our team will review your request and respond within 5 business days.
📌 If approved, refunds will be processed through the original payment method. Processing times may vary based on your bank.
5. Non-Refundable Situations
Refunds are not available in the following cases:
❌ Completed or Attended Webinars – Once a session has been attended, it is non-refundable.
❌ Failure to Cancel on Time – If a cancellation request is made after the 24-hour window.
❌ Personal Preference – If the user feels the webinar did not meet expectations but was conducted as described.
💡 If you have concerns about the quality of a session, please contact us. We value feedback and continuously improve our content.
6. Changes to This Policy
We may update this policy to reflect changes in webinar structure or service operations. Any updates will be posted on this page.
📌 Users are encouraged to review this policy periodically.
7. Contact Us
For any refund or cancellation inquiries, reach out to us at:
📍 Address: 53 Pine Rd, Rylands, Cape Town, 7764, South Africa
📞 Phone: +27 216 372 132
📧 Email: [email protected]
🔹 We are committed to providing the best finance webinar experience. Thank you for choosing FinThink.